Frequently Asked Questions
Beachside Village HOA FAQs
Last Update: 8/25/2025
Amenity Access
Pool
What are the operating hours of the pool?
The pool season typically runs from ____________ until ______________. During season, the pool is open
every day from __________ AM - ________ PM.
<Add alternate hours if applicable / Delete if no pool>
How many guests can I have at the pool?
• <If limit> Residents are permitted up to ____ guests at any time.
• <If no limit> There is no limit to the number of guests.
Where is the pool located?
The pool is located at <provide street address or cross streets where no street address is known>.
Is alcohol allowed at the pool?
• <If No> Use of alcohol is strictly prohibited at the pool.
• <If Yes> Use of alcohol is permitted at the pool under the following circumstances: <List as applicable>.
Gated Community
How can I obtain a vendor code for a delivery/service?
Enter your community policy here.
Where can I get an access device?
You can order an access device from Goodwin’s Amenity Access Department by completing the webform
below:
Amenity Access Link: [Insert Link]
How long does it take for my request to be fulfilled and how will I receive my device?
Please allow up to ___ business days from form submission to receive your access device. Devices will be
mailed to you via ____________________.
Clubhouse/Community Center
How can I reserve the clubhouse for a party?
• <If TownSq> The clubhouse can be reserved by logging into TownSq and clicking on the Reservation
link on the menu bar.
• <If third-party> The clubhouse can be reserved by visiting ______________________.
Include any additional clubhouse rental instructions here.
Is alcohol allowed at the clubhouse?
• <If No> Use of alcohol is strictly prohibited at the clubhouse.
• <If Yes> Use of alcohol is permitted at the clubhouse under the following circumstances: <List as
applicable>.
Architectural
What types of exterior modifications can I make to my home without requiring approval of the association?
All exterior modifications or improvements should be approved through the community association’s
architectural control process. Please submit your request via TownSq
Where do I find my community's architectural modification request form?
• <If on community site> Available here: ___________________
• <If in TownSq> Located under “Documents” in TownSq
• <If SmartWebs> Accessible via www._____________
What’s the process for applying? How long does it take to get approval?
Applications are reviewed by the <Architectural Review Board – insert name>. This committee of <volunteer
homeowners> ensures compliance with architectural guidelines. A response may take up to ____ days from
submission. To avoid delays, include as much detail as possible.
What is the status of my application?
If you haven’t heard back within ____ days of submission, please submit a request via TownSq
Board Meetings
How do I find out when the next Board meeting takes place?
Board meeting dates/times are noticed via the News & Events section of TownSq. If you’ve registered your
email, you’ll also receive notice by email.
Where can I find copies of the most recent meeting minutes?
Meeting minutes are posted in the Documents section of TownSq
Common Area Maintenance
The landscaper didn’t cut my backyard. Why?
Reasons may include locked gates, standing water, or other obstacles. If you have concerns, submit a request
via TownSq.
What does the Association maintain, and what am I responsible for?
Homeowners are responsible for ___________________.
I need to report a common area maintenance issue…
Please submit a request via TownSq with pictures and details. You’ll be able to track status within TownSq.
What is the trash/waste pick-up schedule?
Enter schedule here.
What is the bulk pick-up schedule?
Enter schedule here.
How do I get electric/gas/water/trash service?
Provide utility provider instructions here.
How do I get a mailbox key?
Contact your local USPS branch or a locksmith if purchasing a resale home.
Compliance
I received a violation notice. Who can I talk to?
Contact the Compliance Department at compliance@goodwintx.com. Info is also on the notice you received.
I need to report an issue with a neighbor’s home.
Submit a request in TownSq with a picture, address, and details.
When does compliance visit the community?
Typically every ____ weeks, but schedules may vary.
Is there a list of do’s and don’ts for tenants?
Yes. The CC&Rs can be found at www.goodwintx.com by entering your community’s name in “Find My
Community.”
Contacts
Who can I reach for help?
• TownSq App: Submit requests online or via mobile Click here: TownSq
• Resident Care Team: M–F, 8:00 AM–6:00 PM | 855-289-6007 | info@goodwintx.com | Live Chat:
• Compliance Team: compliance@goodwintx.com
How can I reach the Board of Directors?
You may address the Board at the next meeting or submit a request in TownSq.
Documents
Where can I find the governing documents?
Available at www.goodwintx.com by searching your community’s name in “Find My Community.”
Financial
What is my balance?
You can view your account balance by logging into TownSq. You may also request your balance by contacting
our Resident Care Team Monday–Friday, 8:00 AM–6:00 PM:
855-289-6007 | ✉️ info@goodwintx.com
Live Chat: www.goodwintx.com
How do I pay my assessment?
For your convenience, we offer several payment options:
Option 1: Mail-In Payment
Send your payment to:
(HSBSV) – Beachside Village HOA
c/o Goodwin Processing Center
PO Box 93447
Las Vegas, NV 89193-3447
Option 2: Pay Online via TownSq (Web or Mobile App)
• From the Web:
1. Login at https://app.townsq.io/login.
2. Select the account you’d like to pay.
3. Click “Make a Payment” to:
- Pay your open balance
- Set up recurring payments
- Make a one-time custom payment
• From the Mobile App:
1. Open TownSq and select your account.
2. Tap “Make a Payment” and choose your payment option.
Payment Options in TownSq:
• ACH/E-check: $1.50 convenience fee
• Credit/Debit Cards: $1.50 convenience fee + 3.5% of total payment
Option 3: Bank Bill Pay Service
If you use your bank’s bill pay:
• Update the Payee to the Goodwin Processing Center address above.
• Include your Account Number and Association Code (HSBSV) in the memo line.
Can I pay my assessment with a credit/debit card?
Yes. Credit/debit cards are accepted through TownSq.
• Web & App instructions are the same as above.
• Fees: $1.50 convenience fee + 3.5% of total payment (credit card).
• E-checks: $1.50 convenience fee.
What is my property code?
Your Property Code is ______.
What is the Management ID?
6587
When is my assessment due?
(Add specifics for your community here – e.g., monthly/quarterly/annual due date + late date).
Are there any fees associated with online payments?
• Credit/Debit Cards: $1.50 + 3.5% of total payment
• E-check: $1.50 flat fee
Why does my account show a negative number?
A negative number means you have a credit balance.
I received a letter about a past due assessment. Who can I talk to?
Contact our Resident Care Team:
855-289-6007 | ✉️ info@goodwintx.com
Live Chat available at www.goodwintx.com
Who can I talk to about setting up a payment plan?
Contact our Delinquency Team at delinquencies@goodwintx.com.
How do I update my Western Alliance payment information?
[Click here] to update existing recurring payments.
How do I cancel my Western Alliance auto draft?
[Click here] to cancel existing recurring payments.
What is my assessment paying for?
Your assessment covers the operating expenses of the association. This may include landscaping, amenity
maintenance, insurance, road maintenance, utilities, etc.
Where can I find my account number?
Your account number is on your billing statement or coupon book. If you can’t locate it, contact Resident Care:
855-289-6007.
Insurance
My lender is asking for a copy of the association’s insurance. Where do I get it?
Contact Resident Care Team ( 855-289-6007 | info@goodwintx.com).
You can also request it through TownSq.
How do I add my property to the insurance certificate?
Contact the Association’s Insurance Agent:
[List Insurance Agent’s Contact Info Here]
Owner Information
How do I update my contact information or mailing address?
Contact Resident Care Team:
855-289-6007 | info@goodwintx.com | Live Chat at www.goodwintx.com
Or submit a request through TownSq.
Resales
How do I get a lender questionnaire completed?
Lender questionnaires can be ordered via Community Archives at communityarchives.com.
How much does a lender questionnaire cost?
Visit Community Archives at communityarchives.com for pricing details.
Where do I obtain a resale certificate?
Resale certificates can be ordered via Community Archives at communityarchives.com.
I’m the lender and would like to get a statement. Is there a charge?
Statements can be ordered via Community Archives at communityarchives.com.
Rules & Regulations
What is the community’s rental/leasing policy?
Insert rental/leasing policy here.
What is the community’s pet policy?
Insert pet policy here.
What is the community’s parking policy?
Insert parking policy here.
TownSq
What is TownSq?
TownSq is an all-in-one mobile app designed to help you connect, collaborate, and stay up-to-date with your
community – anytime, on any device. TownSq streamlines operations for board members and simplifies
community living for homeowners. With TownSq you can:
• Communicate with neighbors, community managers, and board members
• Manage your account and pay online
• Stay up-to-date with community news and events
• Submit and track service requests
• Participate in community polls
• Access community forms and documents
• And more…
How do I register for TownSq?
Registering is quick and easy:
Option 1: Sign up with Email
1. Go to TownSq.
2. Enter your email and agree to the Terms of Use.
3. You’ll receive a confirmation email (valid for 1 hour).
o Didn’t get it? Check spam or click “Resend Email.”
4. Confirm your community account information.
5. Create a password.
6. Click “Sign Up” → “Explore TownSq.”
Option 2: Sign up with Account Number
1. Enter your Zip Code and Account Number.
2. Agree to Terms of Use → Continue.
3. Create your email and password → Done.
What if I get an error during registration?
Contact our Resident Care Team:
855-289-6007 | ✉️ info@goodwintx.com (Mon–Fri, 8 AM–6 PM)
Live Chat: www.goodwintx.com
How do I change my email preferences for notifications?
Log into TownSq→ Click your name (top right) → “Edit Profile” → Adjust notification preferences.
How do I submit a request in TownSq?
Log in → Click “Requests” on the left menu → Enter details.
I forgot my password. How can I reset it?
Go to: TownSq Password Recovery